> For the complete documentation index, see [llms.txt](https://docs.tachyo.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tachyo.ai/support/help.md).

# Getting help

## Something is broken or looks wrong

Use [**Feedback**](/platform/feedback.md) inside the platform. It is always available in the sidebar, it attaches your context automatically, and you can see what happened to your report afterwards.

Include the screen, the token or wallet, and roughly when you looked: most data questions turn out to be freshness questions, and the time narrows it immediately.

## Something about access or payment

* **Cannot sign in**: [Signing in](/getting-started/signing-in.md) covers the common cases.
* **Paid but no access**: confirm the transfer landed and that the amount matched the exact figure shown at checkout, including its ending digits. If it did and nothing changed within a few minutes, contact us below.
* **Queue questions**: your live position is at [access.tachyo.ai/status](https://access.tachyo.ai/status).

## Contact

* **Telegram**: [@Barry\_x0](https://t.me/Barry_x0), the founder directly.
* **Auth bot**: [@barryauthbot](https://t.me/barryauthbot) for sign-in codes.
* **X**: [@tachyo\_ai](https://x.com/tachyo_ai).
* **Community chat**: the invite arrives after purchase. See [Getting access](/getting-started/getting-access.md) for what it is for.

## What we need from you to move fast

A useful report is specific, singular and timed:

* the exact contract address or wallet, in full, never truncated;
* what you expected against what you saw;
* a screenshot for anything visual;
* the time you looked.

## What Tachyo will never ask you for

* A seed phrase or private key.
* A transaction signature.
* A transfer to "verify" your wallet.

Anyone asking for these while claiming to be Tachyo is not Tachyo. Verified points of contact are the ones listed on this page.


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