> For the complete documentation index, see [llms.txt](https://docs.tachyo.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.tachyo.ai/support/faq.md). # FAQ ## Access and account **How do I get in?** Sign in with Telegram at [access.tachyo.ai](https://access.tachyo.ai). You either have an open buying window or a place in the queue. See [Getting access](/getting-started/getting-access.md). **Why is there a queue at all?** Because an edge that everyone is reading stops being an edge. Seats are limited on purpose: if the same signal reaches an unlimited crowd, the crowd becomes the move and nobody in it is early. Releasing in batches also keeps the group growing at a pace the product can absorb. The scarcity is real: the counter reflects paid invoices, and when it cannot be computed it hides rather than showing an invented number. **Is there a free trial?** No. There is no trial plan. **How do I pay?** USDT on BNB Chain (BSC) or Base, for a fixed 90-day period. One-off, no auto-renewal. **Do you offer refunds?** No. That is why this documentation is detailed. Read it first and buy when it fits what you do. **I paid but cannot sign in.** Give the chain a minute to confirm, then send `/code` to [@barryauthbot](https://t.me/barryauthbot) again. If it still refuses, see [Getting help](/support/help.md). **Do I have to be in the community group?** No, if you bought Access: a purchase stands on its own. Community members get a code as members. See [Signing in](/getting-started/signing-in.md). **My login code stopped working.** Codes expire after 60 seconds. Send `/code` again; there is no cooldown. ## Coverage and data **Which chains are covered?** Solana, Ethereum, BNB Chain, Base, Robinhood and Stables are scored end to end, and we add a new chain once it starts carrying real volume. Tokens elsewhere may appear through market data and safety checks without a meaningful tier picture. **How fresh is the data?** Price and market data are live, the signal scan runs hourly, and the full wallet recompute runs nightly. Each screen states its own clock. See [Snapshots and freshness](/concepts/freshness.md). **A token shows $0 volume but it is clearly trading. Bug?** No. That column is **tracked-wallet** volume, not market volume. Zero means the wallets we score have not touched it in the window. **Why do some holders show no PnL?** Because there is no trade history to compute it from, for example a position that was received rather than bought. That is missing data, and the product refuses to render it as a zero. **Why is a wallet "unrated"?** Not enough closed-trade history to make a claim. It means unmeasured, not bad. See [Wallet tiers](/concepts/wallet-tiers.md). **The same wallet has different tiers in different places.** Scoring is per chain. A wallet can be S on one network and mediocre on another. That is the design, not an inconsistency. See [Scoring is per chain](/concepts/per-chain-scoring.md). ## Using the platform **Where do I start?** [Your first session](/getting-started/first-session.md). **What does the signal actually predict?** It ranks setups; it does not forecast a price. Read it with the dump risk and the confidence next to it. See [The Tachyo Signal](/concepts/tachyo-signal.md). **How many tokens and wallets can I watch?** 20 pins with Tachyo Access. See [Watchlist](/platform/watchlist.md). **What does Refresh cost me?** One of your monthly on-demand re-scans. The refreshed result is shared with everyone on the platform, not private to you. **Does it work on a phone?** Yes. Tables collapse to a mobile layout and the sorts move into a Sort menu. **Is there a Telegram bot or an API?** This documentation covers the web platform. Tachyo also exposes an MCP endpoint for AI clients, documented separately at [tachyo.ai/connect](https://tachyo.ai/connect). ## Trust **Will you ever ask me to sign a transaction?** No. Connecting a wallet proves ownership through a completed connect session or a signed message, never a transaction. See [Connecting a wallet](/account/connecting-wallets.md). **Do you publish people's private wallets?** No. See [What we refuse to do](/under-the-hood/what-we-dont-do.md). **Is any of this financial advice?** No. --- # Agent Instructions This documentation is published with GitBook. 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